Jelani Browne
Senior Hotel Operations Manager · St. John's, Antigua and Barbuda
Runs front-of-house and guest experience for resort properties. Based in St. John's, Antigua and Barbuda.
Trust score
8
Verified
7
Evidence
8
Yrs exp
Skill depth
domain
tool
soft skill
Experience
Operations ManagerEmployer validated
Ocean Terrace Hotel Group
2023-now
Front Office Manager
Coral Bay Resorts
2019-2023
Guest Services SupervisorEmployer validated
Palm & Pier Collective
2016-2019
Diploma Hospitality Management
Florida International University · 2014 · First Class Honours
Professional Certificate in Hospitality
UWI Open Campus · 2025
Achievements
4.1 → 4.7 rating
Guest satisfaction turnaround
Rebuilt the guest recovery playbook across departments.
Proof map
Every skill, plotted claimed depth × verification strength. Claims-only platforms have no vertical axis.
Role fit
Resort Operations Manager
Hospitality
Dimension scores computed by the Hiofu match engine
Expand to see the exact per-skill arithmetic behind the 66%.
Trust score over time
Evidence locker
Food Safety proficiency assessment
TestGorilla · 2026
Vendor Negotiation certification
City & Guilds · 2026
Conflict Resolution proficiency assessment
Pluralsight Skills · 2026
Team Scheduling validated in role
Ocean Terrace Hotel Group · 2026
Opera PMS validated in role
Palm & Pier Collective · 2025
Revenue Management proficiency assessment
CXC Competency Lab · 2025
Guest Experience proficiency assessment
CXC Competency Lab · 2025