Serena Atwell
Lead Hotel Operations Manager · St. George, Barbados
Runs front-of-house and guest experience for resort properties. Based in St. George, Barbados.
Trust score
8
Verified
7
Evidence
9
Yrs exp
Skill depth
domain
tool
soft skill
Experience
Operations Manager
Coral Bay Resorts
2023-now
Front Office ManagerEmployer validated
Ocean Terrace Hotel Group
2020-2023
Guest Services SupervisorEmployer validated
Palm & Pier Collective
2016-2020
Hospitality Trainee
Palm & Pier Collective
2014-2016
Diploma Hospitality Management
Barbados Community College · 2013 · First Class Honours
Professional Certificate in Hospitality
Coursera · 2024
Achievements
4.1 → 4.7 rating
Guest satisfaction turnaround
Rebuilt the guest recovery playbook across departments.
Proof map
Every skill, plotted claimed depth × verification strength. Claims-only platforms have no vertical axis.
Role fit
Resort Operations Manager
Hospitality
Each point is how well this person covers one part of the job
Expand to see the exact per-skill arithmetic behind the 73%.
Trust score over time
Evidence locker
Team Scheduling certification
Barbados Community College · 2026
Opera PMS certification
Barbados TVET Council · 2026
Revenue Management certification
UWI Open Campus · 2026
Training & Onboarding certification
Barbados Community College · 2026
Vendor Negotiation proficiency assessment
Coursera Assessments · 2026
Conflict Resolution proficiency assessment
CXC Competency Lab · 2025
Guest Experience certification
Barbados Community College · 2025