Serena Atwell
Lead Hotel Operations Manager · St. George, Barbados
Runs front-of-house and guest experience for resort properties. Based in St. George, Barbados.
Trust score
8
Verified
8
Evidence
9
Yrs exp
Skill depth
domain
tool
soft skill
Experience
Operations Manager
Sandy Crest Resort
2023-now
Front Office ManagerEmployer validated
Windward Escapes
2020-2023
Guest Services SupervisorEmployer validated
Ocean Terrace Hotel Group
2017-2020
Hospitality Trainee
Ocean Terrace Hotel Group
2015-2017
Diploma Hospitality Management
Barbados Community College · 2013 · First Class Honours
Professional Certificate in Hospitality
Coursera · 2025
Achievements
4.1 → 4.7 rating
Guest satisfaction turnaround
Rebuilt the guest recovery playbook across departments.
Proof map
Every skill, plotted claimed depth × verification strength. Claims-only platforms have no vertical axis.
Role fit
Resort Operations Manager
Hospitality
Dimension scores computed by the Hiofu match engine
Expand to see the exact per-skill arithmetic behind the 74%.
Trust score over time
Evidence locker
Team Scheduling validated in role
Sandy Crest Resort · 2026
Revenue Management peer endorsement
peer endorsement · 2026
Food Safety proficiency assessment
TestGorilla · 2026
Training & Onboarding proficiency assessment
TestGorilla · 2026
Guest Experience certification
Barbados TVET Council · 2025
Conflict Resolution certification
Google Cloud · 2025
Vendor Negotiation certification
CompTIA · 2025
Opera PMS validated in role
Ocean Terrace Hotel Group · 2025