Grace Kimani

Lead Customer Success Manager · Nairobi, Kenya

Keeps B2B customers adopted, renewed and expanding. Based in Nairobi, Kenya.

62%

Trust score

Cstrong

Verified

Evidence

Yrs exp

Skill depth

technical

Churn AnalysisSelf-declared73

domain

Account ManagementEmployer validated · 1 evidence86

Upsell StrategyEmployer validated · 1 evidence79

Onboarding DesignEmployer validated · 1 evidence76

tool

CRM (HubSpot)Assessment · 1 evidence84

soft skill

QBR FacilitationEmployer validated · 1 evidence81

Product DemosSelf-declared80

Escalation HandlingEmployer validated · 1 evidence79

Experience

Customer Success Manager

Mango Byte Studio

2024-now

Account ExecutiveEmployer validated

Goddard Enterprises

2022-2024

Support SpecialistEmployer validated

Northstack

2018-2022

Customer Trainee

Blue Reef Labs

2016-2018

BSc Business Administration

Florida International University · 2016

Professional Certificate in Business

UWI Open Campus · 2024

Achievements

94% gross retention

Renewal programme

Built the health-score and playbook system.

Proof map

Every skill, plotted claimed depth × verification strength. Claims-only platforms have no vertical axis.

↖ proven but shallowproven mastery ↗↙ early claimsclaims awaiting proof ↘

Trust score over time

Evidence locker

QBR Facilitation validated in role

Port of Spain Digital · 2026

verified

Upsell Strategy validated in role

Port of Spain Digital · 2026

verified

Onboarding Design validated in role

Mango Byte Studio · 2026

verified

Account Management validated in role

Halcyon Systems · 2025

verified

CRM (HubSpot) proficiency assessment

Coursera Assessments · 2025

verified

Escalation Handling validated in role

Mango Byte Studio · 2025

verified