Grace Kimani
Lead Customer Success Manager · Nairobi, Kenya
Keeps B2B customers adopted, renewed and expanding. Based in Nairobi, Kenya.
Trust score
8
Verified
8
Evidence
6
Yrs exp
Skill depth
technical
domain
tool
soft skill
Experience
Customer Success Manager
Cariblytics
2024-now
Account ExecutiveEmployer validated
Beacon Insurance
2021-2024
Support SpecialistEmployer validated
Mango Byte Studio
2018-2021
Customer Trainee
Mango Byte Studio
2016-2018
BSc Business Administration
UWI St. Augustine · 2016
Professional Certificate in Business
Barbados Community College · 2024
Achievements
94% gross retention
Renewal programme
Built the health-score and playbook system.
Proof map
Every skill, plotted claimed depth × verification strength. Claims-only platforms have no vertical axis.
Trust score over time
Evidence locker
Escalation Handling validated in role
Mango Byte Studio · 2026
QBR Facilitation validated in role
Cariblytics · 2026
Account Management certification
Barbados Community College · 2026
Churn Analysis validated in role
Mango Byte Studio · 2026
CRM (HubSpot) peer endorsement
peer endorsement · 2026
Upsell Strategy proficiency assessment
Coursera Assessments · 2026
Onboarding Design proficiency assessment
CXC Competency Lab · 2026
Product Demos certification
Barbados Community College · 2026