SP
Shantel Prescod
Junior Customer Success Manager · Bridgetown, Barbados
Keeps B2B customers adopted, renewed and expanding. Based in Bridgetown, Barbados.
33%
Trust score
Cbasic
2
Verified
2
Evidence
3.5
Yrs exp
Skill depth
technical
Churn AnalysisAssessment · 1 evidence44
domain
Onboarding DesignUnverified42
Account ManagementSelf-declared42
Upsell StrategySelf-declared38
tool
CRM (HubSpot)Self-declared48
soft skill
Escalation HandlingSelf-declared44
QBR FacilitationAssessment · 1 evidence42
Product DemosSelf-declared42
Experience
Customer Success Manager
Port of Spain Digital
2022-now
BSc Business Administration
UWI Cave Hill · 2018
Proof map
Every skill, plotted claimed depth × verification strength. Claims-only platforms have no vertical axis.
↖ proven but shallowproven mastery ↗↙ early claimsclaims awaiting proof ↘
Trust score over time
Evidence locker
QBR Facilitation proficiency assessment
CXC Competency Lab · 2025
Churn Analysis proficiency assessment
Pluralsight Skills · 2024