Malik Jean-Baptiste
Lead Hotel Operations Manager · Castries, Saint Lucia
Runs front-of-house and guest experience for resort properties. Based in Castries, Saint Lucia.
Trust score
8
Verified
7
Evidence
9
Yrs exp
Skill depth
domain
tool
soft skill
Experience
Operations Manager
Coral Bay Resorts
2023-now
Front Office ManagerEmployer validated
Coral Bay Resorts
2019-2023
Guest Services SupervisorEmployer validated
Palm & Pier Collective
2016-2019
Hospitality Trainee
Sandy Crest Resort
2014-2016
Diploma Hospitality Management
UWI Cave Hill · 2013
Professional Certificate in Hospitality
Coursera · 2026
Achievements
4.1 → 4.7 rating
Guest satisfaction turnaround
Rebuilt the guest recovery playbook across departments.
Proof map
Every skill, plotted claimed depth × verification strength. Claims-only platforms have no vertical axis.
Role fit
Resort Operations Manager
Hospitality
Each point is how well this person covers one part of the job
Expand to see the exact per-skill arithmetic behind the 74%.
Trust score over time
Evidence locker
Conflict Resolution certification
UWI Open Campus · 2026
Food Safety peer endorsement
peer endorsement · 2026
Opera PMS certification
Barbados TVET Council · 2026
Team Scheduling certification
UWI Open Campus · 2025
Guest Experience certification
Barbados Community College · 2025
Vendor Negotiation validated in role
Palm & Pier Collective · 2025
Revenue Management certification
ACCA · 2025