Felicia Regis
Senior Customer Success Manager · Gros Islet, Saint Lucia
Keeps B2B customers adopted, renewed and expanding. Based in Gros Islet, Saint Lucia.
Trust score
3
Verified
3
Evidence
5.5
Yrs exp
Skill depth
technical
domain
tool
soft skill
Experience
Customer Success ManagerEmployer validated
Cariblytics
2024-now
Account ExecutiveEmployer validated
Goddard Enterprises
2021-2024
Support SpecialistEmployer validated
Mango Byte Studio
2017-2021
BSc Business Administration
University of Guyana · 2016 · First Class Honours
Professional Certificate in Business
Barbados Community College · 2026
Achievements
94% gross retention
Renewal programme
Built the health-score and playbook system.
Proof map
Every skill, plotted claimed depth × verification strength. Claims-only platforms have no vertical axis.
Trust score over time
Evidence locker
Account Management peer endorsement
peer endorsement · 2026
Upsell Strategy certification
Credly · 2026
Product Demos certification
City & Guilds · 2025