Terrence Waithe
Senior Customer Success Manager · Bridgetown, Barbados
Keeps B2B customers adopted, renewed and expanding. Based in Bridgetown, Barbados.
Trust score
5
Verified
4
Evidence
5.5
Yrs exp
Skill depth
technical
domain
tool
soft skill
Experience
Customer Success Manager
Cariblytics
2024-now
Account ExecutiveEmployer validated
Beacon Insurance
2021-2024
Support Specialist
Halcyon Systems
2018-2021
BSc Business Administration
UWI Mona · 2016
Professional Certificate in Business
Coursera · 2026
Achievements
94% gross retention
Renewal programme
Built the health-score and playbook system.
Proof map
Every skill, plotted claimed depth × verification strength. Claims-only platforms have no vertical axis.
Trust score over time
Evidence locker
Product Demos certification
Barbados TVET Council · 2026
CRM (HubSpot) peer endorsement
peer endorsement · 2026
QBR Facilitation certification
CompTIA · 2026
Escalation Handling validated in role
Northstack · 2025