Isabella Rossi
Lead Hotel Operations Manager · Milan, Italy
Runs front-of-house and guest experience for resort properties. Based in Milan, Italy.
Trust score
8
Verified
8
Evidence
9
Yrs exp
Skill depth
domain
tool
soft skill
Experience
Operations Manager
Windward Escapes
2023-now
Front Office ManagerEmployer validated
Coral Bay Resorts
2019-2023
Guest Services SupervisorEmployer validated
Windward Escapes
2016-2019
Hospitality Trainee
Windward Escapes
2014-2016
Diploma Hospitality Management
University of Guyana · 2013
Professional Certificate in Hospitality
Coursera · 2024
Achievements
4.1 → 4.7 rating
Guest satisfaction turnaround
Rebuilt the guest recovery playbook across departments.
Proof map
Every skill, plotted claimed depth × verification strength. Claims-only platforms have no vertical axis.
Role fit
Resort Operations Manager
Hospitality
Dimension scores computed by the Hiofu match engine
Expand to see the exact per-skill arithmetic behind the 72%.
Trust score over time
Evidence locker
Food Safety certification
CompTIA · 2026
Guest Experience proficiency assessment
TestGorilla · 2026
Conflict Resolution validated in role
Windward Escapes · 2026
Training & Onboarding certification
CompTIA · 2026
Vendor Negotiation peer endorsement
peer endorsement · 2026
Revenue Management validated in role
Sandy Crest Resort · 2025
Opera PMS proficiency assessment
TestGorilla · 2025
Team Scheduling certification
AWS Training & Certification · 2025