Isabella Rossi
Lead Hotel Operations Manager · Milan, Italy
Runs front-of-house and guest experience for resort properties. Based in Milan, Italy.
Trust score
8
Verified
8
Evidence
9
Yrs exp
Skill depth
domain
tool
soft skill
Experience
Operations Manager
Coral Bay Resorts
2023-now
Front Office ManagerEmployer validated
Ocean Terrace Hotel Group
2020-2023
Guest Services SupervisorEmployer validated
Windward Escapes
2016-2020
Hospitality Trainee
Windward Escapes
2014-2016
Diploma Hospitality Management
University of Guyana · 2013
Professional Certificate in Hospitality
Coursera · 2024
Achievements
4.1 → 4.7 rating
Guest satisfaction turnaround
Rebuilt the guest recovery playbook across departments.
Proof map
Every skill, plotted claimed depth × verification strength. Claims-only platforms have no vertical axis.
Role fit
Resort Operations Manager
Hospitality
Each point is how well this person covers one part of the job
Expand to see the exact per-skill arithmetic behind the 75%.
Trust score over time
Evidence locker
Vendor Negotiation proficiency assessment
TestGorilla · 2026
Guest Experience certification
Barbados Community College · 2026
Revenue Management certification
ACCA · 2026
Food Safety validated in role
Windward Escapes · 2026
Team Scheduling proficiency assessment
CXC Competency Lab · 2026
Conflict Resolution validated in role
Ocean Terrace Hotel Group · 2026
Opera PMS peer endorsement
peer endorsement · 2026
Training & Onboarding certification
Barbados Community College · 2025